Delivery
Our standard delivery charge is £5.50 and applies to UK mainland orders under £110 (excluding Scottish Highlands).
For all orders to UK mainland addresses over £110, postage and packaging is free (excludes specific heavier items and Scottish Highlands).

If the item/s you wish to order are particularly light (under 0.5kg) please call us and we may be able to offer reduced postage. Your order will be processed over the phone rather than on-line.

If delivery is to a non-mainland postal address (including the Isle of Wight and Scottish Highlands) please contact us for a quotation.

We aim to deliver your order within 7 working days. If an item is out of stock, we will give you an estimated delivery date when you place your order.

Delivery outside the EU
If delivery is to a non-mainland postal address (including the Isle of Wight) please contact us for a quotation.

We are happy to fulfil orders from overseas; however, we do not accept any currency other than pounds sterling. The UK’s standard current rate of VAT (17.5%.) will be deducted from the bill, but bear in mind you may be requested to pay duty in your own country. Please contact us for a quotation.

Payment
Credit/Debit cards: We accept the following cards: Mastercard, Visa, Visa Debit, Solo and Electron.

Cheque: Please make cheques payable to WhippetGrey Ltd and write your guarantee card number, expiry date and address on the reverse.

Returns
We check everything before we send it to you and do our very best to ensure that all our products are made by artisans, designers and craftsmen who take pride in their work, but if you are dissatisfied in any way we will exchange, refund or give you a credit note.

Please return the item in perfect condition within 21 days to: WhippetGrey, Old Village Stores, Little Missenden, Buckinghamshire HP7 0QX.

We would suggest you obtain a proof of posting certificate from the post office as we cannot be held responsible for goods lost or damaged in transit

Postage costs will be refunded if goods are faulty. Should you receive damaged goods, then please notify us within 24 hours of receipt (your statutory rights will not be affected).

Any questions?
Please do ring us on 01494 890400 if you have any questions. If for any reason you are unable to get through, leave a message on our voicemail, fax or email us and we will get back to you as soon as we possibly can.

Confidentiality
Your name and address details remain confidential with us and will not be exchanged or handed to any third party.